Doesn’t it seem like customer service is more of an exception than the norm these days? It seems as though most every company is far more concerned with making money than with making the customers a priority. A company that really breaks the norm here and is known for their excellent customer service is Zappos. Zappos is a online shoe store but it is known as much for its exceptional customer service as it is for its shoes.
I think if more companies and businesses followed Zappos example there would be a lot of happy customers and thriving businesses. When you provide excellent customer service with a great product the business follows.
Here are the 10 core values of Zappos, I think a lot of businesses could learn a thing or 2 from this.
1. Deliver WOW for Service
2. Embrace and Drive Change
3. Create Fun and a Little Weirdness
4. Be Adventurous, Creative and Open-Minded
5. Pursue Growth and Learning
6. Build Open and Honest Relationships with Communication
7. Build a Positive Team and Family Spirit
8. Do More with Less
9. Be Passionate and Determined
10. Be Humble
Now is that not a company you would like to both emulate and do business with? I know I would.
Related posts
- Becoming Who Your Prospects Are Looking For
- Building A Business by Pull and Stay Versus Push and Pray
- 5 Bad Reasons to Get Involved in Network Marketing
- Top Free Tools For Network Marketers
- Network Marketing: Selling Versus Marketing
- Network Marketers - Don't Forget the Trusted and True 5 W's of Marketing
- 6 Marketing Mistakes to Avoid in Promoting Your Network Marketing Company
- Using the C.A.B Method To Build The Foundation of Your Business
- How a Positive Attitude Can Transform Your Network Marketing Business
- 5 Things You Need To Find Success in Network Marketing
Akos Fintor
marquita herald
Hillary
Holly
Lynn Brown
Nile
Richard Petrillo
Armando Cabba
Christina Maynard
Dan Armor
Great inspiration Angela. You know I’m so bad, I always speak UP when I come across poor customer service. The other day I was in line at the grocery story … I shop for a month at a time so I had a LOT of stuff and the whole time the cashier was paying more attention to the bagger than ringing up my groceries, which was bad enough but they were standing there complaining about their jobs and their manager! Those of us in line kept glancing at each other so finally I spoke up and said I was really sorry to interrupt but if things were that bad, I’d be happy to go round up the manager for them to talk to right away. You should have seen the looks they gave me!
Twitter: martyinmaui
[Reply]
It’s funny how some people lose sight that Network Marketing is a service industry. The whole thing, customer or team member, is based on helping others to get what they want and improve their lives.
It’s good to know that Zappos has good customer service. I have never used them because the idea of ordering shoes online seems like it would be difficult. I should probably check it out because I have size 15 feet! I could use a good selection
Twitter: paulreimers
[Reply]
The key is that Zappos took time to clarify their values. That’s the first thing. The second most important strategy is to be sure that every single employee is following through on those values. One helpful way to do this is to set goals under each of the values. That way, your next actions are in line with those values.
Twitter: steveborgman
[Reply]
Angela,
Marty’s action in the grocery store line is a perfect example of what more of us need to do. We can also vote with our feet. In an era of extreme competition there is no reason why we as customers have to put up with bad service. It’s a great lesson to learn both internally for our own business and externally for the businesses we patronize.
Thanks,
RICK
Twitter: whealthsource
[Reply]
So true. My goal is to provide the best customer service my customers could have. I follow-up with them after they get their products, send thank-you cards and make regular call, emails to stay in touch. That way, when they are in the market for my type of product again, they think of me.
[Reply]
Hi Angela,
Coming from a trainer in “Exceptional Customer Service,” I have to say that these 10 core values at Zappos are awesome! They are short and easy to remember and identify with. I almost stopped at #1, and I LOVE the “Deliver WOW Service.” But then as I perused the rest of the list, oh boy, I ended up identifying with them all! Love the “Create Fun and a Little Weirdness!” I was always so “serious,” that
I believe it stifled my creativity! Don’t you just love it when everybody is on the same page from their hearts and it shows in their smiles and everything we do!
Thanks for sharing these 10 core values of Zappos!
Linda
Twitter: LindaThomasEntp
[Reply]
I read Zappos’ CEO Tony Hsieh’s book, Delivering Happiness. It describes a customer-driven organizational culture that is so employee-friendly it almost made me want to work there.
The fact that CEO Tony Hsieh’s cubicle is right in the middle of the employees’ is representative of the company’s principle to be humble.
Twitter: rachellavern
[Reply]